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FAQ

Due to COVID-19, the RIC remains closed until further notice.

A docent leading a tour of an exhibition
Fig. 1

The Edge of the Earth: Climate Change in Photography and Video (installation view of student tour), 2016 © Clifton Li, Ryerson Image Centre

Frequently Asked Questions

We look forward to welcoming you back to the RIC.

Our front of house staff will be available to answer visitor questions and to ensure that our new policies and procedures are respected. We reserve the right to deny or revoke entry to any visitor who does not follow our stated policies or codes of conduct.

If you are feeling unwell or experiencing any symptoms of COVID-19, please stay home. 

ESSENTIAL INFORMATION

Are tickets required for entry?
Tickets are not required to visit the RIC. However, because the number of guests allowed in the galleries is limited, you may be asked to wait in line before entering.

How long am I allowed to spend in each gallery?
There are no limits to time spent in the galleries. You’re welcome to spend as much or as little time as you’d like.

What are the RIC’s hours?
Please note our hours have changed. We are now open from Wednesday–Saturday, 12–6 pm. Tuesdays are reserved for private tours, which must be scheduled in advance by emailing ric@ryerson.ca or calling 416-979-5164.

Where do I enter and exit the RIC?
To help us track the number of visitors in the galleries, we are asking visitors to use our 33 Gould Street entrance. Visitors will no longer be able to enter the RIC through Ryerson University’s School of Image Arts building (located at 122 Bond Street).

HEALTH AND SAFETY MEASURES

Will I have to wear a mask?
Yes, as per the City of Toronto’s bylaw, all visitors and staff are required to wear a mask or face covering inside the gallery. If you do not have a mask, we will be glad to provide you with a disposable one.

How will you ensure physical distancing?
We are limiting the number of visitors in each gallery space to help our guests keep a safe distance. Room capacity numbers will be posted at the entrance to each space. 

Will I need to provide my personal information?
Yes, we are asking all guests to voluntarily provide their name and email address. Personal information will be kept private and will only be used for contact tracing, if absolutely necessary. Personal information will be permanently deleted after 30 days.

What other protective measures are being taken?
Rigorous safety and cleaning procedures have been implemented throughout our spaces. Hand sanitizer is available. All gallery staff have received face masks and/or face shields, and plexiglass barriers have been installed at our front desk. 

PUBLIC PROGRAMS

Will guided tours be available?
Our daily docent-led tours have been temporarily suspended. Tuesdays are reserved for private tours, which must be scheduled in advance by emailing ric@ryerson.ca or calling 416-979-5164.

Will you be holding events this season?
All public programs will be held online. For full details, please visit ryersonimagecentre.ca/events.

Will you be giving out brochures?
No, we are not distributing hardcopy brochures at this time, however, information about our exhibitions and events is available on our website.

VISITOR SERVICES

Can I check my coat or bag?
At this time we are not offering coat or bag check. However, we have installed new cubbies in the Great Hall for visitors to self-check their items.

Are strollers allowed in the gallery?
Yes, we are happy to accommodate strollers in the gallery. Guests are also welcome to leave strollers behind the front desk while visiting.

Will wheelchairs and folding stools be available to borrow?
Yes, we will continue to lend our wheelchair and folding stools to visitors. Equipment will be cleaned and disinfected after each use.

Are accessible washrooms available on site?
Yes, accessible washrooms will be open and are conveniently located just outside our Great Hall, in the lobby of Ryerson University’s School of Image Arts building.

Will the RIC shop be open?
Yes, the shop is open and our selection of exhibition catalogues, card sets, and totes are available for purchase. We are not accepting cash payments at this time.

PETER HIGDON RESEARCH CENTRE

Can I visit the Peter Higdon Research Centre?
Access to the PHRC will be limited and by appointment only. To schedule an appointment, please email riccollections@ryerson.ca or call 416-979-5000 x 2376.