Frequently Asked Questions
Please complete the Health Screening form via the RyersonSafe Covid-19 webpage before arrival. If you are 12 years of age or older, you will be asked to present your government-issued COVID-19 vaccination receipt, along with government-issued photo ID or enhanced vaccination certificate with a QR code upon entry. When submitting your information, please list your Ryerson University contact as firstname.lastname@example.org. Receipts can be presented via smartphone printout.
We look forward to welcoming you back to the RIC.
Our front of house staff will be available to answer visitor questions and to ensure that our new policies and procedures are respected. We reserve the right to deny or revoke entry to any visitor who does not follow our stated policies or codes of conduct.
If you are feeling unwell or experiencing any symptoms of COVID-19, we ask that you please stay home.
HEALTH AND SAFETY MEASURES
Do I need to be vaccinated to visit the RIC?
Yes, to visit the RIC and the Ryerson University Campus, all visitors 12 years of age and older, must be fully vaccinated. More information on Ryerson’s vaccination mandate can be found on the COVID-19 Information and Updates website. Please bring your government-issued COVID-19 vaccination receipt or enhanced vaccination certificate with a QR code (via smartphone or printout) with government-issued photo ID and present it upon entry.
What if I have a valid medical exemption?
Visitors with a medical exemption as outlined by the Province of Ontario will be required to present relevant documentation upon entry, as well as a negative rapid COVID-19 antigen test taken within the last three days.
Do I need to do a Health Screening or provide my personal information?
Yes. Visitors will need to complete Ryerson’s mandatory Health Screening form ahead of their arrival at the RyersonSafe COVID-19 webpage. When submitting your information, please list your Ryerson University contact as email@example.com. You will be asked to show your approval receipt (on your smartphones or a printout) before entering the RIC.
Will I have to wear a mask?
Yes. As part of Ryerson University’s face mask policy, all visitors and staff, over the age of two, are required to wear a mask or face covering inside the gallery. If you do not have a mask, we will be glad to provide you with a disposable one.
How will you ensure physical distancing?
We are limiting the number of visitors in each gallery space to help our guests keep a safe distance. Room capacity numbers will be posted at the entrance to each space:
- Main Gallery: 12 visitors
- University Gallery: 6 visitors
- Student Gallery: 2 visitors
- Colonnade/Great Hall: 4 visitors
- Maximum Visitors: 24
What other protective measures are being taken?
Rigorous safety and cleaning procedures have been implemented throughout our spaces. Hand sanitizer is available. All gallery staff will be wearing face masks and plexiglass barriers have been installed at our welcome desk.
Are tickets required for entry?
Tickets are not required to visit the RIC. However, because the number of guests allowed in the galleries is limited, you may be asked to wait in line before entering.
How long am I allowed to spend in each gallery?
There are no limits to time spent in the galleries. You’re welcome to spend as much time as you’d like.
What are the RIC’s hours?
Please note our hours have changed. We are now open from Wednesday–Saturday, 12–6 pm. Tuesdays are reserved for private tours, which must be scheduled in advance by emailing firstname.lastname@example.org or calling 416-979-5164.
Where do I enter and exit the RIC?
To help us track the number of visitors in the galleries, we are asking visitors to use our 33 Gould Street entrance. Visitors will no longer be able to enter the RIC through Ryerson University’s School of Image Arts building (located at 122 Bond Street) unless accessibility needs require use of these doors.
Will guided tours be available?
Our daily docent-led tours have been temporarily suspended. Tuesdays are now reserved for free private tours, which must be scheduled in advance by emailing email@example.com or calling 416-979-5164.
Will you be holding events this season?
All public programs will be held online. For full details, please visit ryersonimagecentre.ca/events.
Will you be giving out brochures?
No. However, information on our exhibitions and public programs is available on our website.
Can I check my coat or bag?
Currently, we are not offering coat or bag check. However, we have installed new cubbies in the Great Hall for visitors to self-check their items.
Are strollers allowed in the gallery?
Yes, we are happy to accommodate baby strollers in the gallery. Guests can also leave strollers behind the welcome desk while visiting.
Will wheelchairs and folding stools be available to borrow?
Yes, we will continue to lend our wheelchair and folding stools to visitors. Equipment will be cleaned and disinfected after each use.
Are washrooms available on-site?
Yes, washrooms will be open and are conveniently located just outside our Great Hall, in the lobby of Ryerson University’s School of Image Arts. Access to and from the Great Hall will be provided by our front-of-house staff.
Will the RIC shop be open?
Yes, the shop is open and our selection of exhibition catalogues and card sets are available for purchase. Debit and credit cards are accepted as payment.
PETER HIGDON RESEARCH CENTRE
Can I visit the Peter Higdon Research Centre?
Access to the PHRC will be limited and by appointment only. To schedule an appointment, please email firstname.lastname@example.org or call 416-979-5000 x 552376.